I bought two godrej ac in Jayam and co anna nagar, chennai. Of the two one works well. The other one, which slipped the quality check (!), came out the factory with a broken blower unit. On the very day it was installed, it gave a huge noise. The technicians told us that “the blower” was broken. After a week long hunting for a blower, it was replaced. The problem persisted. I had to make repeated phone calls to Jayam and Co. In turn they made me to run from pillar to post to get in touch with Godrej people to rectify the mistake. Again after a week, the technician who attended it said, the bush that supported the blower unit had friction and that went off. Even after replacing the bush, the air conditioner made a huge noise. Technician who attended the problem washed his hands stating that the blower unit does not sit properly on the bush.
In this context, when I spoke with a Godrej person, he told that he would send a senior engineer to check the A/C and replace as I was totally dissatisfied with the product which escaped a quality check. But, to my surprise, he again sent another set of mechanics to rectify the mistake.
My contentions are,
1. When I paid the full money, am I not entitled for new A/C?
2. As, the product came with an inbuilt fault, and did not even run for an hour, the question of warranty and rectification of mistake do not arise. I need a replacement.
3. Having bought the A/C a month ago, that too paying in one go, why should I beg around everyone?
4. In the process, I had to waste my time roughly 20 man hours, when the mechanics attended the problem. It was highly agonizing and disgusting. I was forced to reschedule my work hours and wait for the mechanics to come. I was forced to sweat for one month gaping at the “new”ly bought A/C.
5. When I made a phone call at 5.45 pm today, I was made to wait indefinitely stating that they would not register a complaint. I was forced to wait for a long time, stating that I may have to register a complaint with Godrej and not with Jayam and Co. I literally had to make so many calls which were transferred to nowhere. As, I have purchased the A/C, with Jayam and co, they have to provide me a solution.
I do not understand, the problem of Jayam and Co. All they need to do is just let Godrej that the ac was a faulty one and replace. It would have saved the grace and time of everyone. Now, after so much of heated argument with everyone I totally lost faith in the consumer service in India.
Everywhere u go in India, the consumer, the voter aka general public is at the receiving end. Still i keep my fingers crossed!!!!!!
